1xbe Frequently Asked Questions

Creating a 1xbe account takes less than three minutes. Click the Register button on the 1xbe homepage, enter your mobile number or email address, choose a strong password, and provide your full name and date of birth. You must be at least 21 years old to register, as required by Philippine gaming regulations. Once submitted, you will receive a one-time PIN via SMS or email to verify your account.

1xbe requires KYC (Know Your Customer) verification before processing withdrawals. Accepted government-issued IDs include your Philippine Passport, SSS ID, UMID, PhilHealth card, or Driver's Licence. You will also need to provide proof of address (a utility bill or bank statement dated within three months) and, depending on your payment method, a screenshot of your GCash or Maya account showing your registered name.

No. 1xbe strictly enforces a one-account-per-person policy. Each individual may only maintain one registered account, regardless of the device or payment method used. Duplicate accounts will be suspended and any balance forfeited. If you have accidentally created two accounts, contact our support team at [email protected] immediately so we can consolidate them before any action is taken.

On the 1xbe login page, click "Forgot Password" and enter your registered mobile number or email address. You will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message after five minutes, check your spam folder or contact support at [email protected]. For security, 1xbe will never ask for your password via chat or email.

To close your 1xbe account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your full name and registered mobile number for verification. Closure is processed within two business days. Any real-money balance remaining after deducting any pending bonus wagering requirements will be returned to your registered payment method following standard KYC verification.

Log in to your 1xbe account, go to the Cashier section, and select GCash as your payment method. Enter the amount you wish to deposit (minimum ₱100), and you will be redirected to the GCash authorisation page. Approve the transaction in your GCash app and the funds will appear in your 1xbe balance instantly. Make sure the GCash account is registered under the same name as your 1xbe account.

The standard minimum deposit at 1xbe is ₱100 for GCash, Maya, GrabPay, and QR Ph transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing requirements. Some promotional deposit bonuses may have higher minimum deposit thresholds — check the specific promotion terms for details. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger AML review.

1xbe targets GCash and Maya withdrawal processing within five minutes for fully verified accounts. In practice, most GCash withdrawals land in your wallet within 1–15 minutes after approval. Processing times may be slightly longer during peak hours or if your account requires additional KYC documentation. Bank transfers to BPI, BDO, or Metrobank typically take one to three business days depending on the receiving bank.

1xbe does not charge any platform fees for standard deposits or withdrawals in Philippine Peso via GCash, Maya, InstaPay, or PesoNet. Your GCash or bank provider may apply their own small transaction fees depending on your account type and transaction size — check with your provider. For currency conversion transactions, the payment provider's exchange rate applies and is outside 1xbe's control.

As a general rule, 1xbe processes withdrawals to the same payment method used for your most recent qualifying deposit. This is a standard anti-money-laundering measure. If your deposit method is no longer available (e.g., a closed GCash account), contact [email protected] with documentation, and our team will review your case and arrange an alternative withdrawal method after additional KYC verification.

1xbe offers hundreds of slot titles including popular JILI slots, which are widely loved by Filipino players for their fast gameplay and local themes. You'll find classic 3-reel slots, video slots with multiple paylines, jackpot slots with massive prize pools, and the latest releases updated regularly. Access the Slot section from the main navigation or browse by provider, theme, or volatility level to find your favourite.

Yes. The 1xbe platform is fully mobile-optimised and works smoothly on Android and iOS smartphones and tablets through your mobile browser — no app download required. All games, including live casino tables, JILI slots, sports betting on PBA and NBA, and bingo, are accessible on mobile. For the best experience, use a stable WiFi or LTE connection and an updated browser like Chrome or Safari.

Yes, 1xbe has an extensive live casino section featuring real human dealers broadcast in HD. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game-show style titles. Tables are available 24/7 with multiple betting limits — from low-stakes tables suitable for new players up to high-limit VIP tables. Some tables feature Filipino-speaking dealers during peak Philippine evening hours.

Yes. 1xbe covers PBA (Philippine Basketball Association) games with competitive odds on match winners, point spreads, totals, and in-play betting. Alongside PBA, 1xbe offers betting on NBA, UFC, international football, boxing (a favourite given the Philippines' boxing heritage), volleyball, and e-sports. Live in-play betting with real-time odds updates is available on most major events.

All slot games available at 1xbe are sourced from certified game providers whose titles use independently audited Random Number Generators (RNGs). RTP (Return to Player) percentages vary by game and are typically in the 94–97% range for most slots. Individual game RTP figures are published in each game's information panel. 1xbe does not modify game mechanics — the RNG outcomes are determined entirely by the provider's certified software.

1xbe offers a welcome bonus to newly registered players on their first deposit. The specific bonus amount, match percentage, and eligible games may vary depending on the current promotional period — check the Promotions page after logging in for the latest offer. All welcome bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn. You must be 21+ and complete basic verification to qualify.

Wagering requirements (also called rollover) specify how many times you must bet a bonus amount before you can withdraw winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in qualifying bets before withdrawal is unlocked. At 1xbe, not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Check each promotion's specific terms.

Yes, 1xbe rewards consistent players through a tiered loyalty programme. As you accumulate betting activity, you progress through levels that unlock benefits including enhanced withdrawal limits, personalised bonus offers, priority customer support, and dedicated account management for top-tier VIP players. Filipino players in Manila, Cebu, and Davao who are active across multiple product lines — sports, casino, and slots — tend to progress fastest.

Not necessarily. Each 1xbe bonus specifies which games are eligible for wagering. Most slot bonuses are valid on slots only, while sports betting bonuses apply to specific bet types and minimum odds. Using bonus funds on excluded games may not count towards your wagering requirement and could result in the bonus being voided. Always read the individual promotion terms before using your bonus balance.

1xbe operates in alignment with Philippine gaming regulations and responsible gaming standards set for online platforms serving Filipino players. The 1xbe platform enforces mandatory KYC, anti-money-laundering controls, and responsible gaming tools consistent with PAGCOR's published framework for online gaming operators. All games are sourced from certified third-party providers with independently audited RNGs.

The minimum legal age to gamble at 1xbe is 21 years old, in accordance with Philippine laws and PAGCOR regulations. Age is verified during the KYC process — a valid government-issued ID showing your date of birth is required before your first withdrawal is approved. Accounts found to belong to players under 21 will be closed immediately and any balance forfeited.

To self-exclude from 1xbe, log in and navigate to the Responsible Gaming section of your account settings, then select Self-Exclusion and choose your preferred duration (minimum 6 months). Alternatively, email [email protected] with the subject "Self-Exclusion Request" and include your registered name and mobile number. 1xbe will action your request within 24 hours and send confirmation. Self-exclusion cannot be reversed before the minimum period ends.

1xbe provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, a reality check showing your session stats, a cool-off period (24 hours to 30 days), and permanent self-exclusion. All restriction tools take effect immediately. Limit increases require a 48-hour waiting period to prevent impulsive decisions. Visit our Responsible Gaming page for full details.

1xbe customer support is available daily from 8:00 AM to 11:00 PM Philippine Standard Time (PHT). You can reach the team via live chat on the 1xbe platform (fastest response, typically under 3 minutes) or by emailing [email protected]. For self-exclusion or responsible gaming requests, email is recommended so you have a written record. Our support team includes Filipino-speaking agents familiar with local payment methods like GCash and Maya.